Welcome to Sellfast – Classified Ads Marketplace Cameroon (“we,” “us,” “our”). We respect your privacy and are committed to protecting the personal information you provide when you use our website, mobile applications, and related services (collectively, the “Services”).
This Privacy Policy explains what information we collect, how we use and share it, how we protect it, and the choices you have regarding your information.
By accessing or using our Services, you acknowledge the practices described in this Privacy Policy.
1. Information We Collect
We may collect information directly from you, automatically through your use of the Services, and from third parties.
Information You Provide
Depending on how you use our Services, we may collect:
- Name or username
- Email address
- Phone number
- Password and account credentials
- Profile information
- Location or approximate location
- Information contained in advertisements you post
- Photos, videos, descriptions, and other content you upload
- Communications with other users
- Customer support inquiries
- Payment and billing information when applicable
- Information you provide when reporting an advertisement or user
You should avoid including sensitive personal information in advertisements or messages that you do not want other users to see.
Information Collected Automatically
When you access our Services, we may automatically collect information such as:
- IP address
- Browser type and version
- Device type and operating system
- Pages and advertisements viewed
- Search queries and interactions
- Dates and times of access
- Referring and exit pages
- General geographic location
- Cookies and similar technologies
- Device identifiers and other technical information
Information from Third Parties
We may receive information from third parties, such as authentication providers, payment processors, analytics providers, advertising partners, fraud-prevention services, or other users who interact with you or report content.
2. How We Use Your Information
We may use personal information to:
- Create and manage your account
- Publish and display your advertisements
- Enable communication between buyers and sellers
- Provide, operate, and improve our Services
- Process payments and transactions
- Respond to inquiries and provide customer support
- Send service-related communications
- Send marketing communications where permitted by law
- Personalize content and advertisements
- Detect, investigate, and prevent fraud, scams, abuse, and other harmful activity
- Enforce our Terms of Use and other policies
- Maintain the security and integrity of our Services
- Analyze usage and trends
- Comply with legal obligations
- Protect our rights, users, employees, and the public
3. Information in Classified Advertisements
Classified advertisements are generally intended to be visible to other users. Depending on the information you include, an advertisement may contain your name, location, contact information, photographs, descriptions, or other personal information.
Please carefully consider what information you include in an advertisement. Information posted publicly may be copied, saved, shared, indexed by search engines, or otherwise used by third parties.
We are not responsible for personal information that you voluntarily disclose in a publicly accessible advertisement or communication.
4. How We Share Information
We may share information in the following circumstances:
With Other Users
Information included in public advertisements or profiles may be visible to other users. Communications or information you choose to share with another user may also be accessible to that user.
Service Providers
We may share information with companies that provide services on our behalf, such as:
- Hosting and cloud-storage providers
- Payment processors
- Email and communications providers
- Analytics providers
- Customer-support providers
- Advertising and marketing providers
- Security and fraud-prevention providers
These providers may access information only as reasonably necessary to provide services to us.
Legal and Safety Reasons
We may disclose information if we reasonably believe disclosure is necessary to:
- Comply with applicable law, regulation, subpoena, court order, or legal process
- Respond to lawful requests from government authorities
- Investigate suspected fraud or illegal activity
- Enforce our agreements and policies
- Protect the rights, property, or safety of our company, users, or others
Business Transfers
If we are involved in a merger, acquisition, financing, reorganization, bankruptcy, sale of assets, or similar transaction, personal information may be transferred as part of that transaction.
With Your Consent
We may share information for other purposes when you provide your consent or direct us to do so.
5. Cookies and Similar Technologies
We may use cookies, web beacons, pixels, local storage, and similar technologies to operate our Services and understand how users interact with them.
These technologies may be used to:
- Keep you signed in
- Remember preferences
- Maintain security
- Understand website traffic and usage
- Measure advertising effectiveness
- Personalize content and advertising
You may be able to control cookies through your browser or device settings. Disabling certain cookies may affect the functionality of our Services.
6. Advertising and Analytics
We may work with third-party advertising and analytics providers that collect information about your activity across our Services and, where permitted, other websites or services.
These providers may use cookies, pixels, device identifiers, or similar technologies to provide analytics, measure advertising performance, or display more relevant advertisements.
Where required by applicable law, we will provide appropriate choices regarding targeted advertising and related technologies.
7. Communications
We may send you transactional or service-related communications, including account confirmations, security notices, listing notifications, policy updates, and customer-service messages.
Where permitted by law, we may also send promotional communications. You can unsubscribe from promotional emails by following the instructions in the message.
You may continue to receive important non-marketing communications necessary to operate your account or provide the Services.
8. Payments
If we offer paid listings, subscriptions, advertising, or other paid services, payments may be processed by third-party payment processors.
We generally do not store complete payment-card information on our own systems unless specifically stated otherwise. Payment information may be collected and processed by the applicable payment provider according to its privacy policy.
9. Data Retention
We retain personal information for as long as reasonably necessary to provide the Services, maintain business and transaction records, comply with legal obligations, resolve disputes, prevent fraud, enforce our agreements, and fulfill other legitimate business purposes.
Retention periods may vary depending on the type of information and the reason it was collected.
When information is no longer required, we may delete, anonymize, or securely dispose of it, subject to applicable legal and operational requirements.
10. Data Security
We use reasonable administrative, technical, and organizational measures designed to protect personal information from unauthorized access, loss, misuse, alteration, or disclosure.
However, no website, online service, or method of electronic transmission is completely secure. We cannot guarantee the absolute security of your information.
You are responsible for maintaining the confidentiality of your account credentials and should notify us if you believe your account has been compromised.
11. Your Privacy Choices and Rights
Depending on where you live, you may have certain rights regarding your personal information, including the right to:
- Request access to personal information we hold about you
- Request correction of inaccurate information
- Request deletion of certain information
- Request a copy of your information
- Object to or restrict certain processing
- Withdraw consent where processing is based on consent
- Opt out of certain marketing communications
- Opt out of certain targeted advertising or sale/sharing of personal information, where applicable
- Appeal a privacy-related decision where required by law
To exercise applicable rights, contact us using the information provided below.
We may need to verify your identity before completing certain requests. Your rights may be subject to legal exceptions and limitations.
12. Children’s Privacy
Our Services are not intended for children under [20], or another minimum age required by applicable law.
We do not knowingly collect personal information from children in violation of applicable law. If you believe that a child has provided personal information to us, please contact us so that we can take appropriate action.
13. Third-Party Websites and Services
Our Services may contain links to third-party websites, applications, payment services, or other services.
We are not responsible for the privacy practices, security, or content of third-party services. We encourage you to review the privacy policies of those services before providing personal information.
14. International Users
If you access our Services from outside [Cameroon], your information may be transferred to, stored in, or processed in countries that may have different data-protection laws from those in your country.
Where required by applicable law, we will use appropriate safeguards for international data transfers.
15. Changes to This Privacy Policy
We may update this Privacy Policy from time to time.
When we make changes, we will update the “Last Updated” date above. If we make material changes, we may provide additional notice where required by law.
Your continued use of the Services after an updated Privacy Policy becomes effective means that you acknowledge the updated policy.
16. Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us: